Creating Lasting Connections: Building Relationships Through Shopify’s Customer Service Tools

It is one thing to get a basic Shopify store and a completely different thing to get a store that stands out and actually converts and sells. Shopify apps come in all shapes and sizes, for all sorts of purposes. Some of them are made with marketing purposes in mind, while others are suitable for stats.

When it comes to customer service tools, they focus on what really matters, the customer. Without customer satisfaction and engagement, chances are your store will get lost in the crowd. This is the secret leading to lasting relationships with your customers.

Now, what else should you know about these Shopify apps? What kind of benefits do they bring in?

Low customer waiting times

No one likes to wait for an email for more than 48 hours, or over the phone for an hour. Queues are a nightmare, and if you sell something unique, chances are customers will move on to the next store if you fail to look after them.

Customer service tools aim to decrease the wait time. Live chat channels are a must. Text messages are just as useful. Great customer support will visibly reduce the amount of abandoned carts.

You can add templates to save customers time in writing certain emails. You can also detail customer data to avoid too much verification. Automatic ticket prioritization is just as useful.

Less support tickets

Many support tickets are repetitive. If customers fail to get an answer straight away and they really need you, they will open another ticket tomorrow. Self service solutions are excellent and come with multiple customer service tools.

For example, FAQ pages to help, whether they are introduced as guides or knowledge bases. Chatbots are just as helpful and can perform user verifications or provide replies based on keywords. Self service resources are actually expected by customers, and they save everyone a bit of time.

Quick problem solving

The best Shopify apps out there will not just answer questions straight away. Instead, they help provide full answers to avoid the next questions by anticipating them.

A good customer service tool should provide an excellent experience by sending tickets to the right agents and including detailed information for the verification.

Cross channel support is also useful because it keeps conversations going, even when customers contact you at different times through different channels.

A personal touch

More and more Shopify shop owners aim to automate as much as they can. Sure, automated processes are handy, but too much automation can do more harm than good.

The perfect customer service tool should offer a bit of a balance. Empty calorie tickets with no urgency can be handled by the self service, while the team can add a personal touch to customers with more important issues.

In the end, customer service tools are clearly essential for the long term success of your Shopify online store. The good news is there are plenty of them. Avoid settling down for whatever you see first, but do it with your Shopify store’s needs in mind. Take your time, research and then decide on the perfect tool.